Choosing a Home Care CompanyPosted on August 27, 2013 by ecrBayArea in Home Care Non-Medical
Submitted by: Robert Nations, Senior Helpers North Bay
Last month we discussed the two types of in-home care:
In-Home Non Medical Care – Companionship care – meal preparation, light housekeeping, med reminders, errands / transportation, fall prevention, overall companionship. This type of care is usually done by a nursing assistant or trained companion. Personal care – bathing, dressing, transferring, incontinence, Alzheimer’s & dementia care. This type of care is usually handled by a certified nursing assistant (CNA)
This month let’s examine how to choose a company. Once you determine the type of care needed, you should make a list of companies in your area that offer those services. As you begin the process of calling companies, you should be prepared to ask the following questions:
- What services do you offer?
- Are you available 24/7?
- Is your staff employees or does the agency work as a placement agency for independent contractors?
- Do you complete background checks? What type of background checks you conduct?
- Are your caregivers bonded?
- Do you provide ongoing training for your caregivers?
- What is the procedure if a caregiver does not report to work?
- Can a different person be requested if caregiver is not a good fit?
- What are the costs?
- How does the company bill for services?
- Is there a written plan of care? Is the family involved in creating the plan of care?
- What happens if there is a client problem or complaint?
You have narrowed the list down to a couple of companies. It’s now time to set up an appt for an assessment of your loved one.
- Will the company complete the assessment in the home for free?
- Do they provide a safety check of the home?
- Do you have to sign a contract? What is their cancellation policy?
- Can you change the service level based on a change of care needed?
The final step is evaluating the phone interview and the assessment.
- Did the company arrive on time?
- Did they present themselves in professional manner in person and on the phone?
- Did the answer all your questions?
My recommendation, you should hire the company you think you can trust. Price is a factor however it should never be the sole reason you hire person or company to help with your loved one.